Challenge
A CDMO faced rising demand after a major competitor was acquired. Its existing approach depended heavily on individual effort, making rapid, predictable growth difficult. Leaders needed a more consistent path from customer onboarding to commercial production.
Response
PMO Partners interviewed functional teams across business development, project management, supply chain, MSAT, quality, operations, and finance. The engagement standardized expectations, responsibilities, and transfer processes, supported by Smartsheet tools, portfolio visibility, and an executive dashboard.
Outcome
A consultant led a client transfer from proposal through process performance qualification to demonstrate the approach and train the team. The CDMO gained a practical toolbox for coordinating dependencies, assigning resources, communicating progress, and managing a growing book of work.
An edited client story. Outcomes and figures describe the reported engagement, rather than a promise of results for another organization.