Interview archive
Following the 2018 Malcolm Baldrige National Quality Award announcement, Daily Herald Business Ledger featured PMO Partners CEO C. Richard Panico in its January 2019 cover story. The Q&A examined the reasons for pursuing the award and the organizational learning behind it.
Improvement in everyday decisions
The discussion emphasized applying methods consistently, retiring low-value practices, and introducing processes that better support reliable results. One example involved resource planning that considered employees’ career interests and desired experience alongside assignment needs.
The article’s enduring point is that a quality framework becomes useful through its influence on operating decisions. This archive summarizes the historical interview rather than reproducing the publication’s full text.
An edited item from the company’s news archive. Event dates, recognition and organizational details reflect the period described.