Challenge
A hardware cooperative with more than 3,600 locations needed better layouts, product assortments, and brand consistency. Independently owned stores added complexity to the effort to improve customer perception and support growth.
Response
PMO Partners aligned merchandising, marketing, development, finance, and training around shared standards. The program created a new store environment, introduced relevant categories, and established a process for evaluating and supporting local remodels. Responsibilities then transitioned to internal leadership.
Outcome
The source reported 86 new, remodeled, expanded, or relocated stores and one million additional square feet of retail space. Stores adopting the concept reported 8–10 percent sales growth. These historical results describe the retailer’s reported experience; they are not a guaranteed return for future programs.
An edited client story. Outcomes and figures describe the reported engagement, rather than a promise of results for another organization.