Match capability to ambition
NorthShore University HealthSystem’s late-2017 strategy included converting a full-service hospital into a dedicated orthopaedic and spine hospital, introducing an advanced care model, and pursuing more than a dozen other substantial initiatives. Leadership recognized that scale and interdependence required stronger coordination.
Build the execution system
A dedicated transformation management office connected programs, empowered teams, and supported consistent implementation. The source article, coauthored by NorthShore’s Kristen Murtos and PMO Partners’ C. Richard Panico, examines the organizational capability behind transformation. Its broader lesson is to develop governance, leadership, and delivery practices alongside the strategy they must support, with clear accountability across functional boundaries.